Yes. Starter is free forever for up to 3 team members. No credit card required. No time limit. It's our way of letting small teams get organized without risk.

Absolutely. Upgrade or downgrade anytime from your dashboard. Upgrades take effect immediately. Downgrades apply at your next billing cycle. We pro-rate everything fairly.

Anyone who needs to create, assign, or approve Matters. Viewers (people who just need to see status) don't count toward your limit. Most teams start with just their core operators.

Yes. Registered non-profits and educational institutions get 50% off all annual plans. Contact us with your registration documents and we'll apply the discount.

Your data stays yours. If you cancel, you keep read-only access to all your Matters. You can export everything before you leave. We never hold your data hostage.

Yes—and you save about 17% (2 months free). Choose yearly at checkout or switch anytime from your billing settings.

All major credit cards through our secure payment processor. Enterprise customers can also pay via bank transfer or invoice.

Starter plans get community and documentation support. Growth and Pro plans get priority email support with responses within 24 hours—usually much faster. Enterprise gets a dedicated account manager.